Warranty Claims Specialist
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The Opportunity – Warranty Claims Specialist
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About the role:
We're seeking a Warranty Claims Specialist to join our busy team. The role covers the vetting of warranty claims submitted by our global dealer network. It is a challenging role to maintain work in progress and process claims as per our stated commitments. Further there are dealings with business units to raise and understand issues so that claims are dealt with on a fair basis. This is a key role within the relationship between the dealer, customer and manufacturer.
What does this role involve day to day?
- Verifying the accuracy and compliance of warranty claims against company policies and procedures
- Adjudicating the source of defect, whether that be operations, supplier or design
- Handling multiple tasks whilst maintaining attention to detail
- Communication, written and verbal, with various internal and external stakeholders
- Working as part of a product-based team to support our dealer network and drive product improvement
- Additional tasks to support improvement of claim submission quality, e.g., dealer training and audits
This will be suited to you if...
- You're PC literate, knowledge of the SAP system is preferred
- You have general technical knowledge of some JCB product ranges or in a similar technical field, sound engineering knowledge is preferred
- You have previous experience of a warranty, customer service or quality role
- You're resilient and a team player
- You have strong administrative skills
- You're determined to face challenges that the role may present
- You're keen to learn and develop
What happens next?
Ordinarily, our Resourcing Team reviews and shortlists CVs. If shortlisted, you’ll speak to one of our Recruiters to discuss the role further. Our interview process usually consists of an initial team’s interview followed by an in-person interview. We’ll keep in touch throughout the process but if you have any questions, please get in touch at recruitment@jcb.com
This is your chance to join a company that values expertise not only in rewards but also in real employee care. At JCB you don’t just get a competitive salary, 33 days’ holiday and access to our company pension—you can also use our onsite gym, in-house doctor and dentist. We have an ULEV car scheme available for our employees too. Then there’s the JCB Rewards Hub, which gives you discounts with high street retailers. Feel like biking to work? There’s our Cycle to Work Scheme.
We value diversity and welcome applications from candidates from all backgrounds.
We’re committed to ensuring our recruitment process is fair and inclusive. If you face any accessibility challenges with your online application and require additional support, you have the option of speaking to a member of our Resourcing Team who can support you to complete an application in an alternative format. If you would benefit from this support, please email recruitment@jcb.com, and a member of the team will be in touch.
Recruitment Agencies: JCB does not accept any speculative approaches to present candidates for advertised vacancies.